Shipping & returning

 

 

 

Shipping

Cloustore.com works with UPS. Once your order has shipped you will be aware brought by means a mail. Currently, we can still provide no Track & Trace code, that we hope he could do in the future.


Delivery

Ordered on weekdays before 12.00 = tomorrow!
All our products are in stock so we can deliver the next day at home (leave). Orders you have placed on Saturday or Sunday, you will receive the following Tuesday. In the unlikely event something can not be delivered the next day, then we suggest you obviously know here.


Returns

Want to return something? That's no problem! The trial period is 14 days starting on the first day after the package was delivered to you. Within this period you can revoke your. After withdrawal, you have another 14 days to return the items.

The item must in original condition and packaging - if reasonably possible - to be sent back (self-release and / or exchange may also at our warehouse: Thermiekstraat 1 6361HB in Nuth). The shipping costs for return shipment are for own account. We advise you to keep the shipping receipt.

Returns that damaged by improper packaging, we can take treatment, but the costs for you as a customer. In the package you will find a return form with our return address. Complete the form and attach it to the address on top of the box. Did you receive any form? Send an e-mail to info@clou.nl and you will receive this digitally from us.

You can also download the return form here.

You are solely responsible for the value of the goods resulting from the use of the goods, which go beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Once we receive the return and checked, it is further handled. You will receive a confirmation email once we have received the return. The purchase price as soon as possible, but be refunded within 14 days after withdrawal. The processing time depends on the method of payment chosen by you that you have paid for your order.

We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever is the earliest.

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