About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
We take web hosting and e-mail services from Advice-it BVBA. Advice-it BVBA processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Advice-it BVBA has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Advice-it BVBA is obliged to observe secrecy on the grounds of the agreement.
E-mail and mailing lists
we use the services of Exchange Online for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Exchange Online does not have access to our mailbox and we treat all our e-mail traffic confidentially.
We use the Ingenico platform to handle a (part of) the payments in our online store. Ingenico processes your name, address and residence details and your payment details such as your bank account or credit card number. Ingenico has taken appropriate technical and organizational measures to protect your personal data. Ingenico reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Ingenico will share personal information and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Ingenico's services for which they engage third parties. Ingenico does not store your data for longer than is allowed under the legal terms.
We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur then you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur will share this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on your own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of UPS to perform the deliveries. It is therefore necessary that we share your name, address and residence details with UPS. UPS only uses this information for the purpose of performing the agreement. In the event that UPS engages subcontractors, UPS also makes your data available to these parties.
Invoicing and accounting
For our tracking of our administration and accounting we use the services of Exact Globe. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. For our tracking of our administration and accounting we use the services of Exact Globe. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected. Exact Globe is obliged to maintain confidentiality and will treat your information confidentially. Exact Globe does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data. Participation in tax and criminal investigations In some cases, Clou bv may be obliged to share your information in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose it within the possibilities that the law offers us.
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. Based on applicable administrative obligations, we have to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests; in the case of a request for forgiveness we administer anonymous data. All copies and copies of data you receive in the machine readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data to us, including the category under which we have stored this data.
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferability
You always have the right to have the data that we process or have processed and which are related to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
If applicable, you have the right to object to the processing of your personal data by or on behalf of Clou bv. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.
6361 HB Nuth
T (045) 524-5656
Contact person for privacy matters